Frequently Asked Questions


COPE Today is a place where you can share your concerns with professionals who understand what you are going through. We are a place where you can get back on track. And because we know life doesn’t wait, we’re here anytime you need to talk. We’ve worked hard to provide online help that is accessible, affordable, and confidential. We invite you to browse our site and become comfortable with who we are and how online counseling works. When you are ready to move forward, you will start your first session free.

Welcome to COPE Today. COPE Today for a better tomorrow.

How do I get started?

How long is a session?

Can I schedule an appointment?

Do your counselors specialize in particular topics?

How do I know the counselors are legitimate?

What if I am unsatisfied with my session and want a refund?

Do you accept insurance?

How much does therapy cost?

Who do I call in case of emergency?

How do I begin a counseling session?

Do I need a webcam?

What do I do if I am feeling suicidal or may be a danger to others?

What are your browser requirements?

Sending an email

Paying for a session: Adding Funds To Your Account

Changing Payment Information

How Sessions Are Charged In Your Account

What about appointments?

What is your cancellation policy?

What if my counselor cancels my appointment?

How do I know my credit card information is secure?

How do I change my password?

I forgot my password!

My Chat/Video Box Is Open, Now What?

How old do I have to be to receive counseling?

What is Interruption-Free Care?

Your Privacy and Security


Your privacy and security come first at COPE. Your information is secure and safe- and never shared.

Our Providers' Credentials


COPE Counselors’ credentials are thoroughly verified before joining our network. Our success lies in their expertise.

FAQ


Take your time learning about all of the ways COPE can help you, including receiving 15 bonus minutes free!